PMP培训学习笔记|质量管理

规划质量管理，过程定义是识别项目即可交付成果的质量要求和质量标准，并书面描述项目将如何证明符合质量要求和标准。

它有五个输入，项目章程，项目管理计划，项目文件，事业环境因素，组织过程资产要用到七个工具。

当成本投入到一定水平时，收益并不会成比例的增加，它反而会下降。最重要的是找到临界点，临界点就叫做边际效益，争取最小成本，获得最大的效益。质量成本指一致性成本和非一致性成本的总成本。

流程图也叫过程图，用来显示一个或多个输入转化成一个或多个输出的过程中所需要的步骤顺序和可能分支。找原因，找哪个环节出错，选择流程图。

专家判断，数据收集，数据分析，决策数据表现，测试与检查的规划。会议成本效益分析，比较质量的可能成本和预期效益。成本投入越多，质量会增加，效益也会增加。 

为了把事情一次性做对，叫做一致性成本，包括了预防成本和评估成本。由于事情一次性没有做，对事后进行返工保修的叫做非一致性成本，包括了内部失败成本和外部失败成本，应该尽量降低非一致性成本。想要降低非一致性的成本，应该适当增加一致性成本的投入。 

Planning quality management, process definition is to identify the quality requirements and quality standards of the project deliverables, and to describe in writing how the project will demonstrate compliance with quality requirements and standards.

pmp认证，It has five inputs, project charter, project management plan, project documentation, business environment factors, and seven tools for organizing process assets.

When the cost is invested to a certain level, the income will not increase proportionally, but it will fall. The most important thing is to find the critical point. The critical point is called the marginal benefit, and the minimum cost is obtained to get the maximum benefit. Quality cost refers to the total cost of consistent cost and non-conformance cost.