pmp培训练习题207

一个项目的延迟时间交货，且必须开展变动才可以获得理想的可交货成效品质级別，项目主管批准宣布的变动恳求，并与全部有关方沟通交流变动，随后项目主管获知这类沟通交流方法无法考虑有关方的期待。项目主管应当如何做？ 

A. 核查沟通交流管理方案和有关方参加方案

B. 批准变动恳求，在项目管理方案中包括有关方的期待

C. 与项目出资人汇报工作，以尽快掌握有关方的期待

D. 遵照沟通交流管理方案，并批准一份情况汇报

参考答案：A

此题在考第10章沟通交流管理，监管沟通交流全过程。有关方对沟通交流的結果并不是令人满意，最先要查看沟通交流管理方案，另外要查看有关方参加方案，处理信息的传递的难题，或是是不是有关方对项目可交货成效存有自信心不够的难题。假如沟通交流管理方案和有关方参加方案不可以处理当今遭遇的难题，重新启动变动。

The delivery of a project is delayed, and the change must be carried out to obtain the desired deliverable effect quality level. The project director approves the change request announced, and communicates with all interested parties about the change. Then the project director is informed that such communication method cannot take the expectations of interested parties into account. What should project managers do?  

A. management plan for verification, communication and exchange and participation plan of interested parties

B. approve the change request and include the expectations of relevant parties in the project management plan

C. report to the project sponsor to grasp the expectations of relevant parties as soon as possible

D. follow the communication management plan and approve a situation report

Reference answer: a

This question is in Chapter 10 communication management, supervision and communication process. Interested parties are not satisfied with the results of communication and exchange. They should first check the communication and exchange management plan, and check whether interested parties participate in the plan and deal with the problem of information transmission, or whether interested parties have insufficient confidence in the deliverable effect of the project. If the communication and exchange management plan and the participation plan of interested parties can not deal with the problems encountered today, restart the change.