The delivery of a project is delayed, and the change must be carried out to obtain the desired deliverable effect quality level. The project director approves the change request announced, and communicates with all interested parties about the change. Then the project director is informed that such communication method cannot take the expectations of interested parties into account. What should project managers do?
A. management plan for verification, communication and exchange and participation plan of interested parties
B. approve the change request and include the expectations of relevant parties in the project management plan
C. report to the project sponsor to grasp the expectations of relevant parties as soon as possible
D. follow the communication management plan and approve a situation report
Reference answer: a
This question is in Chapter 10 communication management, supervision and communication process. Interested parties are not satisfied with the results of communication and exchange. They should first check the communication and exchange management plan, and check whether interested parties participate in the plan and deal with the problem of information transmission, or whether interested parties have insufficient confidence in the deliverable effect of the project. If the communication and exchange management plan and the participation plan of interested parties can not deal with the problems encountered today, restart the change.