PMP认证学习笔记|项目沟通管理

项目沟通管理。第一个过程是规划沟通管理，它属于沟通管理知识领域规划过程组，过程定义是基于相关人或相关人群体的信息需求，可用组织资产以及具体的项目需求，为沟通活动制定恰当的方法和计划。

沟通模型，把沟通描述为一个过程，它包括了五个步骤，顺序，编码，传递信息，解码告知收悉，反馈反应，谁负责选择合适的编码方式，发送方选择合适的编码方式，谁负责告知对方已收到信息，接收方负责告知已收到信息，但不一定代表他同意或理解信息。沟通方法。

五个输入，项目章程，项目管理计划，项目文件，事业环境因素，组织过程资产用到八个工具。专家判断，沟通需求分析，沟通技术沟通模型，沟通方法，人际关系与团队技能，数据表现。会议沟通需求分析，确定项目相关人的信息需求，包括所需信息的类型和格式，以及信息对相关人的价值，沟通技术，可以采用各种技术，在相关人之间传递信息，打电话开会书面文件，社交媒体网站等等。 

推式，拉式，互动式。推是把信息发送给需要接受这些信息的特定接收方，可确保信息的发送，但不确保信息被理解。比如发短信发邮件，是沟通接收者自主自行的访问信息内容，比如上企业内训网电子在线课程，互动式沟通，在两方或多方之间进行实时独疹信息交换，确保全体参与者对特定话题达成共识的最有效方法。

PMP认证学习笔记

Five inputs, project charter, project management plan, project documentation, business environment factors, and eight tools for organizing process assets. Expert judgment, communication needs analysis, communication technology communication model, communication method, interpersonal relationship and team skills, data performance. Analysis of meeting communication needs, determine the information needs of the project stakeholders, including the type and format of the required information, and the value of the information to the relevant people, communication technology, can use various technologies, transfer information between relevant people, call to meet Written documents, social media sites, etc.

Push, pull, interactive. Pushing sends information to a specific recipient that needs to accept the information, ensuring that the information is sent, but not ensuring that the information is understood. For example, sending a text message to send an e-mail is to communicate with the recipient's own self-access information content, such as the online training course of the enterprise internal training network, interactive communication, real-time single-issue information exchange between two or more parties, to ensure that all participants The most effective way to reach consensus on a specific topic.